At Vishal Enterprises, we aim to ensure your complete satisfaction with every purchase. If you are not entirely satisfied with your purchase, we’re here to help with our refund policy.
2. Eligibility for Refunds
To be eligible for a refund, the following conditions must be met:
The item must be returned within 7 days of receipt.
The item must be in its original condition, unused, and in the original packaging.
A receipt or proof of purchase must be provided.
3. Non-Refundable Items
Certain types of goods are exempt from being returned, including:
Perishable goods
Custom-made or personalized items
Clearance or sale items (unless defective)
Used or damaged products not due to our error
4. Return Process
Contact Us: Before returning an item, please contact our customer service team at [Your Email Address] or [Your Phone Number] to initiate the return process.
Return Authorization: Once your return request is approved, you will receive a Return Authorization (RA) number and instructions on how to send your item back.
Shipping: You will be responsible for paying your own shipping costs for returning the item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
5. Inspection and Refunds
Upon receiving your returned item, we will inspect it to ensure it meets the eligibility criteria.
If the item is approved, we will process your refund within [X] business days. The refund will be applied to your original payment method.
You will receive an email notification once the refund has been processed.
6. Late or Missing Refunds
If you haven’t received a refund yet:
Check your bank account: It may take some time before your refund is officially posted.
Contact your credit card company: Processing times vary depending on the card issuer.
Contact your bank: There is often a processing time before a refund is posted.
Contact Us: If you’ve done all of the above and still have not received your refund, please contact us at [Your Email Address] or [Your Phone Number].
7. Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact us to arrange the exchange process.
8. Contact Information
If you have any questions regarding our refund policy, please contact us at: Help@vishalenterprises.in
